Frequently Asked Questions
Frequently Asked Questions. If you don't see something you're looking for...give us a call. We'd be happy to help.
What are the most common causes of water damage?
The most common causes of water damage are burst pipes, leaks, appliance malfunctions, and natural disasters.
What is the first step to take when dealing with water damage?
The first step is to stop the source of the water and then begin the water extraction process.
How long does it take to dry out a property after water damage?
The drying process can take anywhere from a few days to a few weeks, depending on the extent of the water damage.
What makes Reyes Restoration different from other restoration companies?
We combine compassion, clear communication, advanced technology, and a local commitment to deliver exceptional results tailored to your needs.
What types of properties do you service—residential, commercial, or both?
We specialize in residential and commercial properties including retail, office space, condos, multi-family and more.
Is Reyes Restoration a bilingual company?
We are! Many on our team speak Spanish as well.
What is the difference between mitigation and restoration?
Mitigation focuses on stopping further damage and stabilizing the property after an incident, such as water extraction or boarding up after a fire. Restoration, on the other hand, involves repairing and rebuilding to return the property to its pre-loss condition. Both steps are crucial, and at Reyes Restoration, we handle both seamlessly to ensure a complete recovery.
How does water damage restoration work?
Water damage restoration involves several key steps:
- Assessment: We inspect the damage to determine the extent and source of the water
- Water Removal: Using advanced equipment, we extract standing water to prevent further damage.
- Drying and Dehumidifying: Industrial-grade fans and dehumidifiers remove moisture from walls, floors, and air.
- Cleaning and Sanitizing: We clean affected areas to prevent mold growth and sanitize to ensure a healthy environment.
- Restoration: Finally, we repair or replace damaged materials to return your property to its pre-loss condition.
Our team ensures every step is done efficiently and with care.
Can I remove mold myself? I mean, do I really need a professional mold remediation company?
While small areas of mold (less than 10 square feet) can sometimes be cleaned with household products, larger infestations require professional help. Mold releases spores that can spread or cause health issues if not handled properly. Professionals like Reyes Restoration have the training, equipment, and protective gear to safely remove mold, address the underlying moisture issue, and prevent regrowth. For your safety, it’s best to leave mold removal to the experts.
Can mold in my home or workplace make me sick?
Yes, mold can impact your health, especially for those with allergies, asthma, or weakened immune systems. Exposure to mold can cause symptoms like coughing, sneezing, itchy eyes, skin irritation, and respiratory issues. Certain molds produce mycotoxins, which can lead to more severe health problems with prolonged exposure. If you suspect mold in your home or business, it’s essential to address it promptly to protect both your health and property.
What items can be salvaged after smoke damage?
Many items can be salvaged after smoke damage with the right restoration techniques. Non-porous materials like metal, glass, and some plastics are often cleanable. Hardwood furniture and certain fabrics can sometimes be restored with specialized cleaning. Electronics may be salvageable if soot hasn’t penetrated their interiors. However, porous items like upholstery, carpets, and mattresses may absorb smoke odors and require professional deodorization or replacement. At Reyes Restoration, we evaluate each item to determine what can be saved and use advanced methods to restore your belongings whenever possible.
What do restoration companies do for smoke damage?
Restoration companies like Reyes Restoration handle smoke damage through a comprehensive process:
- Assessment: We evaluate the extent of smoke and soot damage to your property and belongings.
- Soot Removal: Using specialized equipment, we clean surfaces to eliminate soot particles that can cause further damage.
- Odor Elimination: We use advanced deodorization techniques, such as ozone treatments and thermal fogging, to remove lingering smoke odors.
- Cleaning and Restoration: Hard and soft surfaces, including walls, ceilings, furniture, and fabrics, are cleaned and restored wherever possible.
- Reconstruction: If needed, we repair or rebuild areas damaged by fire or smoke to restore your property to its pre-loss condition.
Our goal is to ensure your property is clean, safe, and free of smoke damage, providing peace of mind as you recover.
Does home owner insurance cover smoke damage?
In most cases, homeowners insurance covers smoke damage caused by a sudden and accidental event, such as a house fire or nearby wildfire. This includes damage to both the structure and your personal belongings. However, coverage can vary depending on your policy, especially if the damage resulted from long-term exposure or negligence.
It’s important to review your policy details and consult your insurance carrier to understand your specific coverage. If you need help navigating the claims process, Reyes Restoration has extensive experience working with insurance companies and can guide you every step of the way.
Does homeowner insurance cover mold removal?
Homeowners insurance may cover mold removal if the mold is a result of a covered event, such as a burst pipe or water damage from a storm. However, most policies do not cover mold caused by long-term water damage or neglect, such as from poor ventilation or unaddressed leaks.
It’s crucial to check your specific policy and speak with your insurance carrier to understand your coverage for mold removal.
After a water loss, how long does it take mold to grow?
Mold can begin to grow within 24 to 48 hours after water damage if the affected area is not dried properly. The longer moisture is left untreated, the higher the risk of mold growth. That’s why it’s essential to address water damage immediately and thoroughly dry out affected areas to prevent mold from taking hold. At Reyes Restoration, we act quickly to mitigate water damage and prevent mold growth, ensuring your home or business remains safe.