Privacy Policy

Last updated: January 2026

Reyes Restoration (“Reyes Restoration,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://reyesrestoration.com or contact us through our website, phone, or other digital channels.

This policy is written to be clear, practical, and compliant with advertising, analytics, and lead-generation requirements, including Google Ads, Google Local Services Ads (LSAs), and Meta/Facebook lead campaigns.

1. Who We Are

Business name: Reyes Restoration
Address: 3620 Commerce Dr Suite 703–704, Halethorpe, MD 21227, United States
Phone: 410-762-4085
Email: office@reyesrestoration.com

2. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you contact us through our website or by phone, including:

  • Name
  • Email address
  • Phone number
  • Message or description of your situation
  • Images of property damage (optional uploads)

Providing images is optional but may help us understand your situation more quickly.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and device information
  • Pages visited and actions taken on our site
  • Referral sources

This information is collected through cookies, pixels, and similar technologies.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and service requests
  • Provide emergency and non-emergency restoration services
  • Communicate with you about your request or project
  • Improve our website and customer experience
  • Measure and improve advertising performance
  • Maintain internal records and business operations

We do not sell your personal information.

4. Advertising, Analytics, and Tracking Technologies

We use third-party tools to understand how visitors use our website and to measure advertising effectiveness. These may include:

  • Google Analytics (via Google Tag Manager)
  • Google Ads conversion tracking
  • Call tracking technology (including recorded calls)
  • Meta/Facebook Pixel (current or future use)

These tools may collect information through cookies or similar technologies to show relevant ads and analyze website traffic. This information does not typically identify you personally but may be linked to your device or browser.

5. Call Recording

Phone calls to and from Reyes Restoration may be recorded for quality assurance, training, and documentation purposes. By calling us, you consent to call recording where permitted by law.

6. Sharing of Information

We may share your information with trusted third parties when reasonably necessary, including:

  • Insurance carriers and adjusters
  • Subcontractors and service partners
  • Customer relationship management (CRM) and communication platforms (including GoHighLevel)
  • Analytics, advertising, and marketing service providers

We only share information as needed to operate our business, provide services, or comply with legal obligations.

7. Cookies

Cookies are small data files stored on your device that help websites function properly and collect usage data.

We use cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze traffic and performance
  • Support advertising and conversion tracking

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

8. Your Choices and Rights

You may:

  • Request access to the personal information we have about you
  • Request correction or deletion of your information
  • Opt out of marketing communications at any time

To make a request, contact us at office@reyesrestoration.com.

We do not knowingly collect personal information from children under 13.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet is completely secure.

10. Geographic Scope

Our services are primarily offered in Maryland, southern Pennsylvania, and northern Virginia. Our website may be accessed by users outside these areas.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Reyes Restoration
3620 Commerce Dr Suite 703–704
Halethorpe, MD 21227
Phone: 410-762-4085
Email: office@reyesrestoration.com

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